I see a discrepancy between my billing tool and what is billed in Spacefill: What should I do?

It is possible that when checking the Spacefill automatic billing, you may encounter a discrepancy between your bill and the one calculated on the platform. 

There are several possible reasons for this: 

• The calculation of the number of indivisible days does not correspond to what was recorded on the platform (over or under invoiced day(s))
• The entries and exits have not been recorded on the actual dates (shift in the invoiced totals)
• Invoice products are missing (picking, inventory...)
• The tariffs are not up to date...

The first step to take are the following: 

1. Check that the rates in your space are all correct and set up:

To do this, go to your space, to the configuration tab and to the Automatically invoiced products - Other products section

2. Make sure you have not forgotten any additional services in the Other products category

3. Go back to your current month's invoice and check your orders (entries for outgoing and incoming) using the calendar export - the order export - if necessary.

In order to correct the situation as quickly as possible, it is necessary to contact our team and send all information that may help :

• The details of your invoicing per indivisible day
• The invoices for additional services
• The rates to be adjusted if necessary

In order to proceed, go to your Spacefill admin and click on the Contact Us tab. 

Your request will be processed by our Customer Care team and validated by our accounting department.