How to track customer orders and actions to take?

In the orders tab, you will find all the orders related to each of your customers 

• In the first column is the Spacefill reference number for the order.
• In the second column you will find the reference number entered by the customer when the order was created.
• In the third column you will find the shipper concerned by the order.
• The fourth column indicates the location of the concerned warehouse.
• The fifth column indicates the status of the order. This allows you to filter the orders by status.
• The sixth column indicates the type of movement, whether it is an entry or exit movement. This way you can filter the orders by type.
• In the seventh column, you can see the time and date of the movement. This allows you to filter the orders over a desired period.
• In the eighth, ninth columns and tenth you will find respectively the number of units, boxes and pallets present in the movement.
• Finally, in the eleventh column, the green light indicates that the delivery documents have been loaded on the platform.  Conversely, the gray light indicates that these delivery documents are missing. 

Now let's expand on the status of the orders:

• When a shipper creates a movement, you are notified by email that the movement was created. The order is then in "Slot to confirm" status.
• You are asked to validate the slot desired by the customer (the status then becomes "Planned") or to refuse the slot and to propose in comments the reasons as well as another slot to be filled in (the status then becomes "Created"). The shipper will naturally propose another slot and the order will return to the status "Slot to confirm".
• When the reception or shipment has been successful, you are asked to confirm the movement. The order will change to "Completed" status.
• When the reception or the expedition did not take place, you are asked to inform that the movement was not carried out. The order goes to "Missed" status and the customer will come and offer another slot.